Cancellations/Return Policy
Return & Refund Policy
We accept return:
- we request you to contact us within 24 hours from delivery, if the product reaches you in unfit condition, beyond expiry date, damaged etc., We urge to keep a video of the product from opening of package for quick and accurate resolution after analyzing the photographs and video of the opening the product at our warehouse or as per situation. If the product has reached you in a condition as stated in the complaint above, we will initiate a refund within 7 days.
- For packaged/branded food products, refunds will be accepted only in the case where product has reached beyond the date of expiry or as per reasons deemed fit. ‘Taste’ as a factor for returning the product will not be acknowledged as it is universally understood that everyone may not have the similar taste preferences.
- Growertouser Private Limited’s decision will be final and binding to conclude whether the product is eligible for refund or not.
Refunds
- Refund will be initiated within 7 days from the resolution of issue. It will be processed to the original payment source except COD. For COD cases, we will require your bank account details for crediting the refund amount.
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